COVID Protocol

The health of our community is our top priority.

As restrictions ease and New York State opens businesses and redefines how we begin to move as a society, our protocols will not change. In order to stay open and keep serving our community and your animals, we will continue to have a no-contact, closed-door policy to keep our staff and clients safe. Please read our expectations and procedures below and call or email if you have any questions.

If you are not feeling well or if a member of your family or contact group is being tested for or has been diagnosed with COVID, please let us know prior to your appointment.

Call ahead

We are taking new clients and have regular appointments as well as same-day sick appointments available. Please call us to arrange an appointment or to discuss your animal’s health. If you are a new client, we ask that at least 48 hours prior to your appointment, you provide us with your New Client Form and your animal’s medical records. Please email your documents to us.

Bring your phone and have it turned on

We will be communicating with you entirely by phone. You must have your phone with you, and be prepared to answer a call when your animal is in our care, even if it comes from a blocked number. Because we have only two lines, the doctors or staff may call out using their cell phones, so please pick up.

Be sure to provide us with the number of the phone you have with you so we don’t have any trouble getting in touch.

When you arrive

Call the hospital for your check-in. We will do our best to answer your call; if both lines are tied up, try again or leave a message and we will call you back immediately.

When a staff member comes out to get your animal, you need to have your dog on a leash outside the car and your cat in a carrier that you can easily pass off to us. We will be wearing masks and gloves and we ask that you have a mask on at all times when interacting with our staff.

Please do not expect us to reach inside your car. We cannot risk our staff becoming exposed and we do not want to compromise your health in any way.

No leash, no carrier, no mask, no service.

Be available

Because of the protocols in place, things can take us longer than normal. Please be patient with us: we have a greatly limited staff and we are working very hard to stay open and continue to offer care to your animals.

If you decide to do an errand while your animal is in the hospital, that is absolutely fine. We ask that you be back in time for the end of your appointment, so we can get you checked out and have your pet returned to you in a timely fashion. We will do our best to communicate with you if we are running late. But just in case: bring a book!

Make a list

In order to be as efficient as possible, when we check you in, we’d like all the information. Please make a list before you come, so that we know exactly what is going on with your pet, what you’d like checked, if you’d like any extras (like a pedicure), and if you need medication refills.

Have your card ready

If you’re calling to request medication, please have your card ready so we can put up the medication and get you checked out at the same time. Then, when you come to pick up, just give us a call when you’re outside and we’ll put a box or bag on our table with your pet’s name on it. We will email you your receipt when we check you out.

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